Refund & Cancellation Policy

Effective Date: 27 August 2026

1. General Policy

TEAM WE CARE accepts voluntary donations for its charitable and social welfare activities.

Because donations are voluntary contributions towards charitable activities, donors should carefully review the donation amount and details before completing a payment.

2. Cancellation of Donation

Once a donation has been successfully processed, a cancellation request may not always be possible because the amount may already have been accounted for or allocated towards charitable activities.

However, if a donor believes that a payment was made by mistake, was duplicated, or was incorrectly processed, the donor may contact TEAM WE CARE as soon as possible.

3. Refund Requests

Refund requests may be considered in situations such as:

• Duplicate payment
• Incorrect payment due to a technical or processing error
• Payment debited from the donor's account but not correctly reflected in the donation record
• Other genuine payment-related discrepancies

Refund requests are subject to verification of the transaction.

4. How to Request a Refund

To request a refund or report a payment issue, contact:

Email: teamwecare19@gmail.com

Phone: 8285378158

Please provide:

• Donor name
• Donation amount
• Date of payment
• Payment/transaction reference number
• Reason for the refund request

Do not send your card number, CVV, UPI PIN, OTP or banking password.

5. Refund Processing

Where a refund is approved after verification, it will normally be processed through the payment method or payment channel used for the original transaction, subject to the applicable payment gateway and banking processes.

The time taken for the amount to reflect in the donor's account may depend on the payment gateway, bank and payment method.

6. Fraudulent or Unauthorised Transactions

If you believe that a transaction was unauthorised or fraudulent, please contact your bank/payment service provider immediately and also inform TEAM WE CARE with the relevant transaction details.

7. Policy Changes

TEAM WE CARE may update this Refund & Cancellation Policy from time to time. The updated policy will be published on this page.

8. Contact

For refund, cancellation or payment-related queries:

TEAM WE CARE

Email: teamwecare19@gmail.com

Phone: 8285378158